PLAYER HELP HUB
WE’RE HERE TO HELP
CONTACT US
If live chat is offline, please email us with as much detail as possible about how we can help. We usually answer within 24 hours. For document requests, see below.
Any documents for verification should be uploaded via ‘My Profile’ or sent to our specialist agents below. Please don’t use the regular Help email.
FREQUENT QUESTIONS
Yes. To update your email, please contact us at support@slotzy.com from the new address you’d like to use. For security, include:
- A valid ID (Passport, National Identity Card, or Driver’s Licence)
- Your full registered name
- Your date of birth
- Your current registered email address
- Your most recent deposit method
Withdrawal times depend on the method you choose. If your account is verified and you’re using an eligible option, payouts can be processed instantly, 24/7, with funds usually arriving within minutes. Other methods may take up to two working days.
Yes. As a licensed and regulated casino, Slotzy must confirm that players are of legal age, play responsibly, and use legitimate funds. We may request documents to verify your identity, address, or source of funds once certain thresholds are reached. Verification is usually quick via our tool, and verified players enjoy faster withdrawals.
You can check available deposit options on our Payment Methods page, or by logging into your account and checking the Cashier. Available methods may vary depending on your country or region.
No. For your security, all payment methods linked to your account must be in your own name. The name on your payment method must match the name on your Slotzy account.
Log in and visit My Profile. Under Sensible Play Settings, select Set safe limits on play. If you lower your limits, the change is instant. Any increase request applies only after 24 hours.